Shipping & Delivery
Shipping & Delivery
We carefully prepare every Flowerva order and work with trusted shipping partners to ensure your pieces are prepared, dispatched, and delivered as smoothly as possible.
Order Processing
After you complete your order, it enters our processing stage. You can contact our customer service team at any time to inquire about your order status.
Order Confirmation
We will contact you within 48 hours to confirm your order information. This may include confirming wholesale orders, shipping details, or resolving any issues with your shipping address.
Ready-to-Ship Products
Most standard Flowerva products are ready to ship. Orders are typically dispatched within 48 hours after order confirmation, unless additional preparation is required.
Custom Project Communication
For customized or oversized products, our customer service team will communicate with you regarding production requirements, estimated timelines, shipping arrangements, and other details specific to your project.
Ready-to-Ship Products
Most standard Flowerva products are prepared for shipment and can be dispatched quickly after your order is confirmed.
Quickly Prepared For You
Orders for ready-to-ship products are typically dispatched within 48 hours.
Once your order has been shipped, tracking information will be provided by email so you can follow the progress of your delivery.
Custom & Oversized Products
Custom-made and oversized floral installations require additional preparation due to their design, size, materials, quantity, and special handling requirements.
Made For Your Project
Custom products generally require approximately 7–10 business days for production.
Standard shipping for custom and oversized products generally takes approximately 20–25 business days, depending on the destination, product size, and shipping conditions.
Because oversized products require special handling, actual delivery times may vary. Our customer service team will communicate the estimated timeline with you after reviewing your project.
Taxes & Customs
Customs clearance and import requirements vary by destination. The responsibility for duties and taxes depends on the shipping service selected for your order.
Standard Shipping
For our Standard Shipping service, applicable customs duties and import taxes are covered by Flowerva.
Expedited Shipping
Expedited Shipping is provided through international carriers such as DHL, UPS, or FedEx. If customs duties, import taxes, clearance fees, or other charges are incurred, they will be the responsibility of the recipient.
If customs authorities require the recipient to provide additional information, documentation, or an import tax identification number, such as a Tax ID, VAT number, EIN, or other applicable identification, the recipient is responsible for providing the required information promptly.
Any delays, additional charges, storage fees, or other consequences resulting from the recipient's failure or delay in providing the required information or documentation will be the responsibility of the recipient.
Shipping Methods
We work with a variety of transportation services and select the most appropriate shipping method according to the product, destination, order size, product dimensions, and actual shipping conditions.
Available shipping methods may include international express, USPS, DHL, UPS, FedEx, sea transportation, and other suitable services.
International Express
Express delivery may be available for eligible orders and destinations when faster transportation is required.
USPS
Available for eligible shipments depending on destination, package requirements, and actual shipping conditions.
DHL
International courier shipping may be available depending on destination, order requirements, and requested delivery speed.
UPS / FedEx
International express services may be available for selected orders requiring expedited transportation.
Sea Shipping
For custom or oversized orders, sea transportation may be recommended when reducing transportation costs is a priority.
Best Method Selected
We will select the most appropriate transportation method according to the actual circumstances of your order.
Estimated Transportation Time
The following timeframes are estimates and may vary depending on the destination, product type, shipping method, production requirements, customs clearance, and external circumstances.
Expedited Shipping
If you require faster delivery, expedited shipping options may be available depending on the product, destination, and order requirements.
Need Your Order Sooner?
Expedited shipping options are available at checkout when eligible.
For customized, oversized, or time-sensitive projects, please contact our customer service team as soon as possible so we can review the available production and transportation options for your order.
Shipping Fees
Shipping costs depend on the product, destination, shipping method, order size, and product dimensions.
Standard Shipping
Expedited Shipping
Delivery Conditions
In most cases, your order will arrive within the estimated delivery timeframe. However, actual delivery dates may be affected by circumstances outside of our control.
Please Allow For External Factors
Flight arrangements, port schedules, customs clearance, weather conditions, carrier delays, oversized-product handling, and other external factors may affect the actual delivery date.
We appreciate your understanding that estimated shipping times are not guaranteed delivery dates.
Delivered But Not Received
If your package has been marked as delivered by the carrier but you have not received it, please contact our customer service team as soon as possible.
If the tracking information shows that your package has been delivered but you have not received it, please contact our customer service team immediately so we can assist you in reviewing the shipment status.
Important Shipping Notes
We do not ship to PO Boxes or military addresses, including APO and FPO addresses.
Please carefully confirm your shipping address before placing your order. Changing the shipping address after the order has been shipped may result in additional charges.
After your order has been shipped, we will send the tracking number to you by email.
For expedited shipments, the recipient is responsible for providing any additional information or documentation required by customs authorities, including a Tax ID, VAT number, EIN, or other applicable identification.
Any delays, additional charges, storage fees, or other consequences caused by the recipient's failure or delay in providing required customs information or documentation will be the responsibility of the recipient.
Questions About Your Order?
You can contact our team at any time for questions about order status, shipping methods, delivery times, expedited shipping, or customized projects.
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