RETURN & REFUND POLICY

Returns & Refunds Policy

Order Cancellation
You can cancel your order by contacting our customer service team at service@flowerva.com or via WhatsApp. To ensure your order is valid, your cancellation request must be made within 48 hours of placing the order. After this time, cancellations will not be accepted.

All Sales Are Final
We solemnly state that all sales through us are final. Once an order is confirmed and paid, the transaction is complete. No refunds, returns, or exchanges of any kind will be accepted. By placing an order, you unconditionally accept and agree to all terms of this policy.

Refunds and Recognition of Characteristics
Our products are all handmade,and the unique craftsmanship and material properties of each piece make it unique. Upon purchase, customers are deemed to be aware of and fully accept this characteristic and acknowledge that minor marks due to handcrafting or the natural properties of the material do not constitute product defects and do not constitute grounds for refunds or returns.

Explicit Terms Regarding Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute with your bank, credit card company, or other payment service provider regarding the final sale of goods, despite knowing this policy, you will be deemed to have unilaterally breached your obligations. In this event, you expressly agree to assume all responsibilities and costs as follows:
1. Original Purchase Amount: You are obligated to pay the full original purchase price of the disputed order.
2. Investigation and Handling Costs: You will be responsible for all personnel costs, administrative expenses, and any third-party processing fees we incur in resolving the dispute.
3. We reserve the right to present this policy as binding evidence to the relevant financial institution to deny any chargeback request and recover all amounts mentioned above.

Policy Scope and Your Confirmation
This "no refund, no return" policy applies to all sales channels (including but not limited to our official website and third-party platforms) and orders placed through all promotional activities. By completing the purchase process, you have carefully read, fully understood, and finally confirmed your acceptance of all provisions of this policy.