RETURN & REFUND POLICY
Return & Refund Policy
Please review our return, refund, cancellation, and payment dispute policy carefully before placing your order.
Order Cancellation
You can cancel your order by contacting our customer service team at service@flowerva.com or via WhatsApp: +86 138 2882 1986.
Cancellation requests must be made within 48 hours of placing your order.
After 48 hours, cancellation requests will no longer be accepted.
All Sales Are Final
All sales through Flowerva are final. Once an order has been confirmed and paid, the transaction is considered complete.
No refunds, returns, or exchanges of any kind will be accepted.
By placing an order, you unconditionally accept and agree to all terms of this Return & Refund Policy.
Handmade Products & Natural Characteristics
Our products are handmade, and the unique craftsmanship and natural properties of the materials make each piece distinctive.
Minor marks, variations, irregularities, or other characteristics resulting from the handmade process or the natural properties of the materials are considered inherent characteristics of the product.
Please Note
By purchasing our products, customers acknowledge and accept these characteristics. Such minor handmade or material-related variations do not constitute product defects and do not constitute grounds for refunds, returns, or exchanges.
Payment Disputes & Chargebacks
If you initiate a chargeback or payment dispute with your bank, credit card company, or other payment service provider regarding a final sale, despite having accepted this policy at the time of purchase, such action will be considered a unilateral breach of your obligations under this policy.
In such circumstances, you expressly agree to assume responsibility for the following amounts and costs:
- Original Purchase Amount: You are obligated to pay the full original purchase price of the disputed order.
- Investigation & Handling Costs: You will be responsible for personnel costs, administrative expenses, and any third-party processing fees we incur in resolving the dispute.
- Dispute Documentation: We reserve the right to provide this policy and relevant order information as supporting documentation to the applicable financial institution when responding to a chargeback or payment dispute.
Policy Scope & Your Confirmation
This "no refund, no return" policy applies to all sales channels, including but not limited to our official website, third-party platforms, and orders placed through promotional activities.
By completing the purchase process, you confirm that you have carefully read, fully understood, and accepted all provisions of this policy.
Please make sure you understand our cancellation and final-sale terms before completing your purchase. If you have any questions about an order, please contact our customer service team before placing the order.
Questions About Your Order?
If you have any questions about our Return & Refund Policy or need assistance before placing an order, please contact our customer service team.
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