Shipping & Delivery
Shipping & Delivery
We carefully prepare every order and work with trusted shipping partners to ensure your Flowerva pieces arrive safely and on time.
Order Processing
You can contact us at any time to inquire about the progress of your order after placing it. Once your order is completed, it will enter our processing stage.
Order Confirmation
We will contact you within 48 hours to confirm your order information. This may include confirming wholesale orders, shipping details, or resolving any issues with your address.
Production
For customized products, production generally takes 7–15 working days. Because every custom project is different in complexity, some projects may require additional production time.
Custom Project Communication
For customized products, our customer service team will communicate with you regarding production requirements, timelines, and any details specific to your project.
Customized Products
Every custom Flowerva creation is made specifically for your project. Production time depends on the design, quantity, materials, and complexity of the order.
Made For Your Event
Customized products generally require 7–15 working days for production.
Since the production process varies from project to project, the actual completion time may be longer. Our customer service team will communicate the expected timeline with you after reviewing your project.
Taxes & Customs
Customers are responsible for any customs duties, import taxes, or other fees that may apply to their order.
International Customs Fees
Customs fees vary by country and region and are determined according to local laws and policies. Any applicable customs charges are the responsibility of the customer.
Shipping Methods
We work with a variety of transportation services and select the most appropriate shipping method according to the product, destination, order size, and actual shipping conditions.
FedEx
Available for selected orders and destinations when express or standard courier delivery is appropriate.
USPS
Available for eligible shipments, primarily depending on destination and package requirements.
DHL
International courier shipping may be available depending on destination and order requirements.
Sea Shipping
Recommended for larger customized orders when reducing transportation costs is a priority.
Best Method Selected
We will select the most appropriate transportation method according to the actual circumstances of your order.
Expedited Shipping
If you require expedited shipping, please contact our customer service team immediately after placing your order.
Estimated Transportation Time
The following timeframes are estimates and may vary depending on the destination, shipping method, production requirements, and external circumstances.
United States Shipping
Due to current U.S. tariff conditions, all U.S. orders will be shipped by sea.
USA Estimated Delivery
Orders generally arrive within approximately 20–40 days after shipment. Actual delivery time may vary depending on port schedules, customs clearance, weather, transportation arrangements, and other external factors.
Expedited Shipping
For expedited shipping requests, please contact our online customer service team or email service@flowerva.com immediately after placing your order.
Shipping Fees
Shipping costs depend on the product, destination, shipping method, and order size.
Fabric Products
Puerto Rico: Standard Shipping $99 — 20–30 days
Express Shipping: $299 — 5–8 days
Customized Products
Delivery Conditions
In most cases, your order will arrive within the estimated delivery timeframe. However, actual delivery dates may be affected by circumstances outside of our control.
Please Allow For External Factors
Flight arrangements, port schedules, customs clearance, weather conditions, carrier delays, and other external factors may affect the actual delivery date.
We appreciate your understanding that estimated shipping times are not guaranteed delivery dates.
Delivered But Not Received
If your package has been marked as delivered by the carrier but you have not received it, please contact our customer service team as soon as possible.
Contact Us Within 10 Business Days
If the tracking information shows that your package has been delivered but you have not received it, please contact our customer service team immediately and within 10 business days of the order date.
Important Shipping Notes
We do not ship to PO Boxes or military addresses, including APO and FPO addresses.
Please carefully confirm your shipping address before placing your order. Changing the shipping address after the order has been shipped may result in additional charges.
After your order has been shipped, we will send the tracking number to you by email.
Questions About Your Order?
You can contact our team at any time for questions about order status, shipping methods, delivery times, or customized projects.
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